REFUND AND RETURNS POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@cartinmart.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@cartinmart.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
You cannot return certain items, like perishable goods (such as food, flowers, or plants). Custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have and wait for us to accept the return. Make a separate purchase for the new item.
Refunds
We will notify you after we receive and inspect your return. We will then let you know if we approved the refund or not. If approved, we will automatically refund you to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Make sure to read our Refund and Returns Policy completely to understand all the details before making your purchase.